FAQ

Frequently Asked Questions

Welcome to the TinyWonders FAQ page! We have compiled a list of common questions to help you find quick answers. If you cannot find what you are looking for, our team is always ready to help.

Shipping & Delivery

Where do your products ship from?
Our products may be fulfilled and dispatched from different warehouse locations, including facilities in the United States and China, depending on product availability and the fulfillment location assigned to your order.

How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also use the "Track Your Order" link in our main menu or click the "Track my order" button in our live chat widget at the bottom of the screen.

Returns & Exchanges

What is your return policy?
We offer a hassle-free, 30-day return policy. If you or your child are not completely satisfied with your purchase, you have 30 days from receiving your item to request a return.

How do I start a return?
To start a return, email us at support@tinywonders.online with your order number and reason for the return. We will provide you with the return instructions and authorized return address. For defective, damaged, or incorrect items caused by our error, we will provide a prepaid return shipping label where applicable. For customer-preference returns, the customer is responsible for the return shipping costs.

What if my item arrives damaged or defective?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve the issue as quickly as possible.

Our Products

What types of products do you offer?
At TinyWonders, we focus on fun, engaging, and practical products designed to bring joy to children and families. Our collections include creative kids' toys, interactive play products, educational toys, pretend-play items, games, and fun accessories for children.

Are your toys completely indestructible?
While we strive to source durable, well-made toys designed for everyday play, no children's toy is completely indestructible. We recommend that parents and guardians follow the product's age recommendations and safety instructions, supervise children during play when appropriate, and replace toys that become damaged, broken, or significantly worn.

Contact & Support

How can I get in touch with customer service?
We would love to hear from you! You can reach us in two ways:

Email: support@tinywonders.online
We aim to reply within 24 business hours.

Live Chat: Use the chat bubble in the bottom corner of our website.

What are your customer support hours?
Our support team is available during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM EST

Saturday: 10:00 AM – 5:00 PM EST

Sunday: Closed

Business Address: TinyWonders 810 N Norton Ave Norton, KS 67654