Return Policy

Last Updated: September 19, 2026

At TinyWonders, we strive to ensure you and your family are completely happy with every purchase. If an item is not the right fit for your needs, you can return it within 30 days under the terms outlined below.

1. Return Window

You have 30 calendar days from the date tracking confirms delivery to request a return.

Return requests submitted after 30 days cannot be accepted.

2. Item Condition Requirements

To be eligible for a return, your item must meet the following criteria:

Unused and in original condition.
Complete with all original tags, inserts, accessories, and packaging intact.
Free of dirt, stains, odors, damage, or any significant signs of use or wear.
The product must remain in a condition suitable for inspection and resale.

For children's toys and products, items should not have been used in a manner that compromises their safety, cleanliness, or resale condition.

3. Non-Returnable Items

For safety, hygiene, and product-condition reasons, the following items may be final sale:

Toys or children's products that have been extensively used and cannot be safely resold.
Single-use products or consumable items once the seal or packaging has been opened.
Personalized or customized products, where applicable.
Products specifically identified as non-returnable on their product page.
4. Return Shipping Fees & Responsibilities

Defective, Damaged, or Incorrect Items (Store Error):
If you receive a damaged, defective, or incorrect product due to an error by TinyWonders, we will cover the applicable return shipping costs. Contact our support team with clear photos of the issue, and we will provide a prepaid return label where applicable.

Customer Remorse / Preference:
If you return an item because of a change of mind, ordering the wrong product or variation, or no longer needing the product, you are responsible for purchasing and paying for trackable return postage.

5. How to Initiate a Return

Contact Support:
Email support@tinywonders.online within 30 days of delivery with your Order Number and reason for the return.

Receive Return Authorization:
Our team will provide a Return Merchandise Authorization (RMA), where applicable, and the authorized warehouse return address.

Ship the Item:
Securely package the product and send it using a trackable courier service.

Important: Do not send items back to the manufacturer, original dispatch address, or any other address without prior authorization from TinyWonders, as unauthorized returns may not be properly tracked or refunded.

6. Exchanges

We do not offer direct 1-to-1 exchanges. To receive a different toy, size, style, color, or product variation, please complete a return for your original order and place a new order through our store.

7. Contact Information

Store Name: TinyWonders

Email: support@tinywonders.online

Address: 810 N Norton Ave, Norton, KS 67654, United States

Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM PST
Saturday: 10:00 AM – 5:00 PM PST
Sunday: Closed