Return and Refund policy

Last Updated: October 16, 2026

1. Overview

  • This policy explains how returns, refunds, and cancellations work at Tiny Wonders.
  • Please read it before placing an order or starting a return.
  • This is our single Return & Refund Policy. It replaces our previous separate Return Policy and Refund Policy pages.

2. Return Window

  • You have 30 calendar days from the date of delivery to start a return.
  • The item must be unused, in its original condition, and in its original packaging.
  • Returns started after 30 calendar days cannot be accepted, except where applicable law requires otherwise.

3. Eligible Returns

  • Items are eligible for a return when:
    • They are unused and in original condition
    • All parts, accessories, and original packaging are included
    • The return is started within the 30-day window
  • Items must not show signs of use, damage, or alteration.

4. Non-Returnable Items

  • Items are not eligible for a return when:
    • They have been used, damaged, or altered after delivery
    • Parts, accessories, or original packaging are missing
    • They are returned after the 30-day window, except where applicable law requires otherwise

5. How to Start a Return

  • Contact us first to get return authorization. Email us at support@tinywonders.online with:
    • Your order number
    • The item you want to return
    • The reason for the return
    • A photo if the item is damaged or wrong
  • We will reply with return instructions and confirm your return.
  • Do not send a return before we confirm your return authorization.
  • Return address: 810 N Norton Ave, Norton, KS 67654, US
  • Do not send returns to the manufacturer or to any other address.

6. Return Shipping

  • Return shipping is the customer's responsibility, unless the item is damaged, defective, or wrong.
  • If the item is damaged, defective, or wrong, we will provide return instructions and cover the return shipping.
  • Use a tracked shipping method for your return.
  • We are not responsible for returns lost in transit if tracking is not used.

7. Damaged or Wrong Items

  • If your item arrives damaged, defective, or wrong, contact us within 48 hours of delivery at support@tinywonders.online.
  • Please include your order number and photos of the issue.
  • We will arrange a return, replacement, or refund, depending on the situation.

8. Refunds

  • Approved refunds are issued to the original payment method.
  • There is no restocking fee. The restocking fee is $0.00.
  • Returned items are inspected within 2 business days of arrival.
  • Approved refunds are issued within 5–7 business days after approval.
  • The time for the refund to appear in your account depends on your bank or payment provider.
  • Shipping is free on all US orders, so there is no shipping charge to refund.
  • We do not offer Cash on Delivery (COD).

9. Exchanges

  • We do not offer direct exchanges.
  • To exchange an item, return it for a refund and place a new order for the item you want.

10. Cancellations

  • If you want to cancel an order, contact us as soon as possible at support@tinywonders.online.
  • If the order has not yet been dispatched, we will cancel it and issue a refund to the original payment method.
  • If the order has already been dispatched, it cannot be cancelled. Please wait for delivery and then start a return within the 30-day window.

11. Contact Us

12. Changes to This Policy

  • We may update this policy from time to time.
  • The version published on this page at the time of your order applies to that order.
  • This policy is governed by the laws of the State of Kansas, United States.